/* ============================================================ Support System — Stylesheet ------------------------------------------------------------ Struktur file: 1. Design tokens (CSS variables) 2. Reset & dasar 3. Komponen umum (tombol, badge, avatar, form) 4. Top bar 5. Layout 3 kolom 6. Sidebar (folder) 7. Daftar percakapan 8. Panel detail (thread + composer) 9. Panel pelanggan 10. Laporan 11. Modal & toast 12. Responsif (tablet & HP) ============================================================ */ /* ---------- 1. Design tokens ---------- */ :root { /* Warna utama — ubah di sini untuk re-branding */ --primary: #4f46e5; --primary-hover: #4338ca; --primary-soft: #eef2ff; /* latar item terpilih */ --primary-soft-2: #e0e7ff; /* Netral (skala slate) */ --bg: #f8fafc; /* latar aplikasi */ --surface: #ffffff; /* kartu / panel */ --border: #e2e8f0; --border-strong: #cbd5e1; --text: #0f172a; --text-2: #475569; /* teks sekunder */ --text-3: #94a3b8; /* teks redup / placeholder */ --hover: #f1f5f9; /* latar hover item/tombol */ --row-line: #f1f5f9; /* garis pemisah baris daftar */ --toast-bg: #0f172a; /* Warna status */ --success: #059669; --success-soft: #d1fae5; --warning: #d97706; --warning-soft: #fef3c7; --danger: #e11d48; --danger-soft: #ffe4e6; --neutral: #64748b; --neutral-soft: #e2e8f0; /* Catatan internal (kuning lembut) */ --note-bg: #fefce8; --note-border: #fde68a; --note-accent: #ca8a04; --note-text: #713f12; /* Kanal WhatsApp */ --wa-bg: #f0fdf4; --wa-border: #86efac; --wa-soft: #dcfce7; --wa-text: #15803d; /* Efek */ --shadow-sm: 0 1px 2px rgba(15, 23, 42, .06); --shadow-md: 0 4px 12px rgba(15, 23, 42, .08); --shadow-lg: 0 12px 32px rgba(15, 23, 42, .16); --radius: 10px; --radius-sm: 8px; --radius-pill: 999px; /* kontrol form bergaya elips */ /* Ketinggian kontrol seragam */ --control-h: 36px; --control-h-sm: 30px; /* Tipografi: Figtree untuk judul, Barlow untuk teks lainnya */ --font-body: "Barlow", -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; --font-display: "Figtree", var(--font-body); } /* ---------- Tema warna (aksen) ---------- Dipilih lewat menu profil; disimpan di localStorage 'support-accent' dan dituangkan sebagai atribut data-accent pada . Tiap preset hanya menimpa keluarga --primary; sisanya ikut token dasar. Nilai *-soft berbeda antara mode terang & gelap agar kontras tetap aman. */ :root[data-accent="violet"] { --primary: #7c3aed; --primary-hover: #6d28d9; --primary-soft: #f3e8ff; --primary-soft-2: #e9d5ff; } :root[data-accent="blue"] { --primary: #2563eb; --primary-hover: #1d4ed8; --primary-soft: #dbeafe; --primary-soft-2: #bfdbfe; } :root[data-accent="teal"] { --primary: #0d9488; --primary-hover: #0f766e; --primary-soft: #ccfbf1; --primary-soft-2: #99f6e4; } :root[data-accent="emerald"] { --primary: #059669; --primary-hover: #047857; --primary-soft: #d1fae5; --primary-soft-2: #a7f3d0; } :root[data-accent="amber"] { --primary: #d97706; --primary-hover: #b45309; --primary-soft: #fef3c7; --primary-soft-2: #fde68a; } :root[data-accent="rose"] { --primary: #e11d48; --primary-hover: #be123c; --primary-soft: #ffe4e6; --primary-soft-2: #fecdd3; } :root[data-accent="slate"] { --primary: #475569; --primary-hover: #334155; --primary-soft: #e2e8f0; --primary-soft-2: #cbd5e1; } /* Versi tema gelap: warna aksen dicerahkan, latar lembut dibuat transparan */ :root[data-theme="dark"][data-accent="violet"] { --primary: #a78bfa; --primary-hover: #8b5cf6; --primary-soft: rgba(139, 92, 246, .16); --primary-soft-2: rgba(139, 92, 246, .30); } :root[data-theme="dark"][data-accent="blue"] { --primary: #60a5fa; --primary-hover: #3b82f6; --primary-soft: rgba(59, 130, 246, .16); --primary-soft-2: rgba(59, 130, 246, .30); } :root[data-theme="dark"][data-accent="teal"] { --primary: #2dd4bf; --primary-hover: #14b8a6; --primary-soft: rgba(20, 184, 166, .16); --primary-soft-2: rgba(20, 184, 166, .30); } :root[data-theme="dark"][data-accent="emerald"] { --primary: #34d399; --primary-hover: #10b981; --primary-soft: rgba(16, 185, 129, .16); --primary-soft-2: rgba(16, 185, 129, .30); } :root[data-theme="dark"][data-accent="amber"] { --primary: #fbbf24; --primary-hover: #f59e0b; --primary-soft: rgba(245, 158, 11, .16); --primary-soft-2: rgba(245, 158, 11, .30); } :root[data-theme="dark"][data-accent="rose"] { --primary: #fb7185; --primary-hover: #f43f5e; --primary-soft: rgba(244, 63, 94, .16); --primary-soft-2: rgba(244, 63, 94, .30); } :root[data-theme="dark"][data-accent="slate"] { --primary: #94a3b8; --primary-hover: #cbd5e1; --primary-soft: rgba(148, 163, 184, .16); --primary-soft-2: rgba(148, 163, 184, .30); } /* Logo & gradien mengikuti warna aksen aktif */ .brand-logo { background: linear-gradient(135deg, var(--primary), var(--primary-hover)); } /* ---------- Tema gelap ---------- Diaktifkan lewat atribut data-theme="dark" pada . Preferensi disimpan di localStorage ('support-theme': 'light' | 'dark' | 'system') — lihat setupTheme() di app.js. */ :root[data-theme="dark"] { --primary: #818cf8; --primary-hover: #6366f1; --primary-soft: rgba(99, 102, 241, .16); --primary-soft-2: rgba(99, 102, 241, .30); --bg: #0b1120; --surface: #131c2e; --border: #253248; --border-strong: #3b4a63; --text: #e6edf6; --text-2: #a6b3c5; --text-3: #64748b; --hover: #1c2740; --row-line: #1b2538; --toast-bg: #334155; --success: #34d399; --success-soft: rgba(16, 185, 129, .16); --warning: #fbbf24; --warning-soft: rgba(245, 158, 11, .16); --danger: #fb7185; --danger-soft: rgba(225, 29, 72, .20); --neutral: #94a3b8; --neutral-soft: #263349; --note-bg: #262008; --note-border: #4a3d10; --note-accent: #eab308; --note-text: #e5cf7c; --wa-bg: rgba(37, 211, 102, .08); --wa-border: rgba(37, 211, 102, .35); --wa-soft: rgba(34, 197, 94, .16); --wa-text: #4ade80; --shadow-sm: 0 1px 2px rgba(0, 0, 0, .4); --shadow-md: 0 4px 12px rgba(0, 0, 0, .45); --shadow-lg: 0 12px 32px rgba(0, 0, 0, .6); } /* ---------- 2. Reset & dasar ---------- */ * { margin: 0; padding: 0; box-sizing: border-box; } html, body { height: 100%; } body { font-family: var(--font-body); color: var(--text); background: var(--bg); display: flex; flex-direction: column; font-size: 16px; -webkit-font-smoothing: antialiased; } /* Judul memakai font display (Figtree) */ h1, h2, h3, .brand-name, .list-header, .stat-value, .kpi-value, .cust-name, .notif-title { font-family: var(--font-display); } /* ---------- Ikon SVG (line = default, *-fill = state aktif) ---------- */ .icon { width: 17px; height: 17px; flex-shrink: 0; display: inline-block; vertical-align: -3px; } .icon-sm { width: 14px; height: 14px; vertical-align: -2px; } .icon-lg { width: 50px; height: 50px; } /* ---------- 3. Komponen umum ---------- */ /* Tombol — SEMUA tombol memakai .btn + varian agar seragam. Varian: .btn-primary (aksi utama), .btn-secondary (default), .btn-ghost (tanpa border), .btn-danger. Ukuran: .btn-sm */ .btn { display: inline-flex; align-items: center; justify-content: center; gap: 6px; height: var(--control-h); padding: 0 18px; border-radius: var(--radius-pill); border: 1px solid var(--border); background: var(--surface); color: var(--text); font-family: inherit; font-size: 15.5px; font-weight: 600; line-height: 1; cursor: pointer; white-space: nowrap; transition: background .12s, border-color .12s, box-shadow .12s; } .btn:hover { background: var(--hover); border-color: var(--border-strong); } .btn:active { transform: translateY(1px); } .btn:focus-visible { outline: 2px solid var(--primary); outline-offset: 2px; } .btn-primary { background: var(--primary); border-color: var(--primary); color: #fff; box-shadow: var(--shadow-sm); } .btn-primary:hover { background: var(--primary-hover); border-color: var(--primary-hover); } .btn-ghost { border-color: transparent; background: transparent; color: var(--text-2); } .btn-ghost:hover { background: var(--hover); border-color: transparent; } .btn-danger { background: var(--danger); border-color: var(--danger); color: #fff; } .btn-danger:hover { background: #be123c; } .btn-sm { height: var(--control-h-sm); padding: 0 14px; font-size: 14.5px; } /* Select & input seragam dengan tombol */ select, input[type="text"], input[type="email"], input[type="search"] { font-family: inherit; color: var(--text); } .control { height: var(--control-h-sm); padding: 0 12px; border-radius: var(--radius-pill); border: 1px solid var(--border); background: var(--surface); font-size: 14.5px; cursor: pointer; } .control:hover { border-color: var(--border-strong); } .control:focus-visible { outline: 2px solid var(--primary); outline-offset: 1px; } /* Badge status & tag */ .badge { display: inline-flex; align-items: center; gap: 4px; font-size: 12.5px; padding: 3px 9px; border-radius: 999px; font-weight: 600; letter-spacing: .2px; } .badge.tag { color: #fff; } .badge.assignee { background: var(--neutral-soft); color: var(--text-2); } /* Pil status berwarna lembut (latar soft + teks pekat) */ .badge.st-active { background: var(--success-soft); color: var(--success); } .badge.st-pending { background: var(--warning-soft); color: var(--warning); } .badge.st-closed { background: var(--neutral-soft); color: var(--neutral); } .badge.st-spam { background: var(--danger-soft); color: var(--danger); } /* Avatar inisial */ .avatar { width: 32px; height: 32px; border-radius: 50%; color: #fff; display: inline-flex; align-items: center; justify-content: center; font-size: 14px; font-weight: 700; flex-shrink: 0; letter-spacing: .3px; } /* ---------- 4. Top bar ---------- */ .topbar { display: flex; align-items: center; gap: 20px; padding: 0 20px; height: 60px; background: var(--surface); border-bottom: 1px solid var(--border); flex-shrink: 0; z-index: 10; } .brand { display: flex; align-items: center; gap: 10px; font-weight: 700; font-size: 18px; letter-spacing: -.2px; } .brand-logo { width: 32px; height: 32px; border-radius: 9px; background: linear-gradient(135deg, var(--primary), #7c3aed); color: #fff; display: inline-flex; align-items: center; justify-content: center; font-size: 17px; font-weight: 800; box-shadow: var(--shadow-sm); } .search-wrap { flex: 1; max-width: 460px; } .search-wrap input { width: 100%; height: var(--control-h); padding: 0 16px; border-radius: 999px; border: 1px solid var(--border); background: var(--bg); font-size: 15px; outline: none; transition: border-color .12s, box-shadow .12s; } .search-wrap input::placeholder { color: var(--text-3); } .search-wrap input:focus { border-color: var(--primary); background: var(--surface); box-shadow: 0 0 0 3px var(--primary-soft-2); } .topbar-right { display: flex; align-items: center; gap: 12px; margin-left: auto; } .agent-switch { display: flex; align-items: center; gap: 8px; font-size: 14px; color: var(--text-3); } .agent-switch select { height: var(--control-h); padding: 0 14px; border-radius: var(--radius-pill); border: 1px solid var(--border); background: var(--surface); font-size: 15px; font-weight: 600; cursor: pointer; } /* ---------- 5. Layout ---------- */ .layout { display: flex; flex: 1; min-height: 0; } /* ---------- 6. Sidebar ---------- */ .sidebar { width: 224px; background: var(--surface); border-right: 1px solid var(--border); padding: 14px 0; flex-shrink: 0; overflow-y: auto; display: flex; flex-direction: column; } .mailbox-select { padding: 0 14px 12px; } .mailbox-select select { width: 100%; height: var(--control-h); padding: 0 14px; border-radius: var(--radius-pill); border: 1px solid var(--border); font-size: 15.5px; font-weight: 600; background: var(--surface); cursor: pointer; } .folders { list-style: none; padding: 8px; border-top: 1px solid var(--border); } .folders li { display: flex; justify-content: space-between; align-items: center; gap: 8px; padding: 9px 12px; border-radius: var(--radius-sm); cursor: pointer; color: var(--text-2); font-size: 15.5px; font-weight: 500; transition: background .1s; } .folders li:hover { background: var(--hover); } .folders li.active { background: var(--primary-soft); color: var(--primary); font-weight: 700; } .folders .count { font-size: 13px; background: var(--neutral-soft); color: var(--text-2); border-radius: 999px; padding: 2px 8px; font-weight: 700; min-width: 26px; text-align: center; } .folders li.active .count { background: var(--primary); color: #fff; } /* Tautan ke pusat bantuan publik, di bawah folder */ .kb-link { display: block; margin: auto 8px 4px; padding: 9px 12px; border-radius: var(--radius-sm); color: var(--text-3); text-decoration: none; font-size: 15px; font-weight: 500; } .kb-link:hover { background: var(--hover); color: var(--text-2); } /* ---------- 7. Daftar percakapan ---------- */ .conv-list-pane { width: 350px; background: var(--surface); border-right: 1px solid var(--border); display: flex; flex-direction: column; flex-shrink: 0; min-height: 0; } .list-header { padding: 16px; border-bottom: 1px solid var(--border); font-weight: 700; font-size: 17px; display: flex; justify-content: space-between; align-items: center; min-height: 57px; } .list-header .muted { font-weight: 500; font-size: 14px; color: var(--text-3); } .conv-list { list-style: none; overflow-y: auto; flex: 1; } .conv-item { padding: 14px 16px; border-bottom: 1px solid var(--row-line); border-left: 3px solid transparent; cursor: pointer; transition: background .1s; } .conv-item:hover { background: var(--hover); } .conv-item.selected { background: var(--primary-soft); border-left-color: var(--primary); } .conv-item .row1 { display: flex; justify-content: space-between; gap: 8px; margin-bottom: 3px; align-items: baseline; } .conv-item .cust { font-weight: 600; font-size: 15.5px; color: var(--text-2); } .conv-item.unread .cust { font-weight: 700; color: var(--text); } .conv-item .time { font-size: 13.5px; color: var(--text-3); white-space: nowrap; } .conv-item .subject { font-size: 15.5px; color: var(--text-2); margin-bottom: 3px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; } .conv-item.unread .subject { font-weight: 700; color: var(--text); } .conv-item .preview { font-size: 14.5px; color: var(--text-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin-bottom: 8px; } .conv-item .meta { display: flex; gap: 5px; align-items: center; flex-wrap: wrap; } .dot-unread { width: 8px; height: 8px; background: var(--primary); border-radius: 50%; display: inline-block; margin-right: 6px; } .list-empty { padding: 48px 20px; text-align: center; color: var(--text-3); font-size: 15px; } /* Bintang prioritas pada subjek */ .star { color: #f59e0b; } /* Chip SLA: countdown tenggat balasan pertama */ .badge.sla-ok { background: var(--neutral-soft); color: var(--text-2); } .badge.sla-soon { background: var(--warning-soft); color: var(--warning); } .badge.sla-late { background: var(--danger-soft); color: var(--danger); } /* Highlight @mention di catatan internal */ .mention { background: var(--primary-soft-2); color: var(--primary); font-weight: 700; border-radius: 5px; padding: 0 4px; } /* Baris aturan otomasi di Pengaturan */ .rule-row { display: flex; align-items: center; gap: 12px; padding: 10px 0; border-bottom: 1px solid var(--row-line); } .rule-row.rule-off .rule-desc { opacity: .45; } .rule-desc { flex: 1; font-size: 15px; } .rule-desc span { color: var(--text-3); font-size: 14.5px; } .rule-toggle input { accent-color: var(--primary); width: 16px; height: 16px; cursor: pointer; } /* Mode laporan: daftar percakapan disembunyikan agar laporan lega */ body.report-mode .conv-list-pane { display: none; } /* Item navigasi Laporan di bawah folder */ .folders .nav-report { margin-top: 8px; border-top: 1px solid var(--border); border-radius: 0; padding-top: 14px; } .folders .nav-report.active { border-radius: var(--radius-sm); border-top-color: transparent; } /* ---------- 8. Panel detail ---------- */ .detail-pane { flex: 1; display: flex; min-width: 0; min-height: 0; } .empty-state { flex: 1; display: flex; flex-direction: column; align-items: center; justify-content: center; color: var(--text-3); gap: 12px; font-size: 15.5px; } .empty-icon { font-size: 44px; opacity: .8; } .thread-col { flex: 1; display: flex; flex-direction: column; min-width: 0; min-height: 0; } .detail-header { padding: 14px 20px; background: var(--surface); border-bottom: 1px solid var(--border); } .detail-title-row { display: flex; align-items: center; gap: 10px; margin-bottom: 10px; } .btn-back { display: none; } /* hanya tampil di HP */ .detail-header h1 { font-size: 18px; font-weight: 700; letter-spacing: -.2px; flex: 1; min-width: 0; } .detail-controls { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; } .detail-controls select { max-width: 170px; } .tag-row { display: flex; gap: 6px; align-items: center; flex-wrap: wrap; margin-left: auto; } .tag-chip { display: inline-flex; align-items: center; gap: 5px; font-size: 13px; font-weight: 600; color: #fff; padding: 4px 10px; border-radius: 999px; } .tag-chip button { background: none; border: none; color: rgba(255,255,255,.85); cursor: pointer; font-size: 14px; padding: 0; line-height: 1; } .tag-chip button:hover { color: #fff; } .tag-add input { width: 104px; height: 26px; padding: 0 10px; border-radius: 999px; border: 1px dashed var(--border-strong); background: transparent; font-size: 13.5px; outline: none; } .tag-add input:focus { border-color: var(--primary); border-style: solid; } /* Indikator presence (deteksi tabrakan): avatar agent lain yang sedang melihat percakapan yang sama, dengan cincin berdenyut */ .viewers { display: inline-flex; gap: 4px; } .viewer .avatar { width: 26px; height: 26px; font-size: 12px; outline: 2px solid var(--warning); outline-offset: 1px; animation: viewer-pulse 1.6s ease-in-out infinite; } @keyframes viewer-pulse { 0%, 100% { outline-color: var(--warning); } 50% { outline-color: transparent; } } /* Thread pesan */ .thread { flex: 1; overflow-y: auto; padding: 20px; display: flex; flex-direction: column; gap: 14px; } .msg { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); max-width: 760px; box-shadow: var(--shadow-sm); } .msg.agent { border-left: 3px solid var(--primary); } .msg.customer { border-left: 3px solid var(--border-strong); } .msg.note { background: var(--note-bg); border-color: var(--note-border); border-left: 3px solid var(--note-accent); box-shadow: none; } .msg-head { display: flex; align-items: center; gap: 10px; padding: 12px 16px 0; } .msg-author { font-weight: 700; font-size: 15px; } .msg-kind { font-size: 13px; color: var(--text-3); } .msg-time { margin-left: auto; font-size: 13.5px; color: var(--text-3); white-space: nowrap; } .msg-body { padding: 10px 16px 14px; font-size: 15.5px; line-height: 1.65; white-space: pre-wrap; word-break: break-word; color: var(--text-2); } .msg.note .msg-body { color: var(--note-text); } /* Body email HTML (hasil sanitasi) di dalam thread */ .html-body { white-space: normal; overflow-x: auto; } .html-body img { max-width: 100%; height: auto; border-radius: 6px; } .html-body table { border-collapse: collapse; margin: 8px 0; font-size: 15px; } .html-body td, .html-body th { border: 1px solid var(--border); padding: 6px 10px; } .html-body a { color: var(--primary); } .html-body h1, .html-body h2, .html-body h3 { margin: 10px 0 6px; color: var(--text); } .html-body p { margin-bottom: 8px; } .html-body blockquote { border-left: 3px solid var(--border-strong); padding-left: 12px; color: var(--text-3); margin: 8px 0; } /* Chip lampiran di bawah isi pesan */ .msg-attachments { display: flex; flex-wrap: wrap; gap: 8px; padding: 0 16px 12px; } .attach-chip { display: inline-flex; align-items: center; gap: 6px; padding: 6px 14px; border: 1px solid var(--border); border-radius: var(--radius-pill); background: var(--bg); color: var(--text-2); font-size: 14px; font-weight: 600; text-decoration: none; } .attach-chip:hover { border-color: var(--primary); color: var(--primary); } .attach-chip span { color: var(--text-3); font-weight: 500; font-size: 13px; } /* Status pengiriman email di bawah balasan agent */ .msg-delivery { padding: 6px 16px 10px; font-size: 13.5px; font-weight: 600; } .msg-delivery.ok { color: var(--success); } .msg-delivery.fail { color: var(--danger); } /* Info sinkronisasi terakhir di form email masuk */ .sync-info { margin-right: auto; font-size: 13.5px; color: var(--text-3); align-self: center; max-width: 50%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; } /* Baris log aktivitas di tengah thread (ubah status, tunda, rating, dll.) */ .thread-event { text-align: center; font-size: 14px; color: var(--text-3); padding: 2px 12px; } .thread-event b { color: var(--text-2); font-weight: 600; } /* Composer */ .composer { background: var(--surface); border-top: 1px solid var(--border); padding: 10px 20px 16px; } .composer-tabs { display: flex; gap: 2px; margin-bottom: 10px; } .composer-tabs button { height: var(--control-h-sm); padding: 0 16px; border: none; background: none; font-family: inherit; font-size: 15px; font-weight: 600; color: var(--text-3); cursor: pointer; border-radius: var(--radius-pill); } .composer-tabs button:hover { background: var(--hover); color: var(--text-2); } .composer-tabs button.active { color: var(--primary); background: var(--primary-soft); } .composer-tabs button.active.note-tab { color: var(--note-accent); background: var(--note-bg); } .composer textarea { width: 100%; min-height: 92px; padding: 12px 16px; border-radius: 16px; border: 1px solid var(--border); font-family: inherit; font-size: 15.5px; line-height: 1.6; resize: vertical; outline: none; transition: border-color .12s, box-shadow .12s; } .composer textarea:focus { border-color: var(--primary); box-shadow: 0 0 0 3px var(--primary-soft-2); } .composer.note-mode textarea { background: var(--note-bg); border-color: var(--note-border); } .composer.note-mode textarea:focus { border-color: var(--note-accent); box-shadow: 0 0 0 3px var(--warning-soft); } .composer-actions { display: flex; gap: 8px; margin-top: 10px; align-items: center; flex-wrap: wrap; } .composer-hint { margin-left: auto; font-size: 13.5px; color: var(--text-3); } /* ---------- 9. Panel pelanggan ---------- */ .customer-col { width: 272px; background: var(--surface); border-left: 1px solid var(--border); padding: 20px 16px; overflow-y: auto; flex-shrink: 0; } .customer-col h3 { font-size: 13px; text-transform: uppercase; letter-spacing: .7px; color: var(--text-3); margin: 20px 0 8px; font-weight: 700; } .cust-card { display: flex; align-items: center; gap: 12px; } .cust-card .avatar { width: 42px; height: 42px; font-size: 17px; } .cust-name { font-weight: 700; font-size: 16.5px; } .cust-email { font-size: 14px; color: var(--text-3); word-break: break-all; } .cust-company { font-size: 14.5px; margin-top: 2px; color: var(--text-2); } .cust-notes { width: 100%; min-height: 72px; padding: 10px; border-radius: var(--radius-sm); border: 1px solid var(--border); font-family: inherit; font-size: 14.5px; line-height: 1.5; resize: vertical; outline: none; } .cust-notes:focus { border-color: var(--primary); } .prev-conv { list-style: none; } .prev-conv li { padding: 9px 0; border-bottom: 1px solid var(--row-line); cursor: pointer; font-size: 14.5px; color: var(--text-2); } .prev-conv li:hover { color: var(--primary); } .prev-conv .pc-time { font-size: 13px; color: var(--text-3); margin-top: 2px; } .prev-conv .prev-empty { cursor: default; color: var(--text-3); } .prev-conv .prev-empty:hover { color: var(--text-3); } /* ---------- 10. Laporan ---------- */ .report-view { flex: 1; overflow-y: auto; padding: 24px; } .report-view h1 { font-size: 23px; margin-bottom: 4px; letter-spacing: -.3px; } .report-sub { color: var(--text-3); font-size: 15px; margin-bottom: 20px; } .stat-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 14px; margin-bottom: 24px; } .stat-card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 16px; box-shadow: var(--shadow-sm); } .stat-card .stat-label { font-size: 14px; color: var(--text-3); font-weight: 600; margin-bottom: 6px; } .stat-card .stat-value { font-size: 30px; font-weight: 800; letter-spacing: -.5px; } .stat-card .stat-value small { font-size: 15px; font-weight: 600; color: var(--text-3); } .report-section { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 18px; box-shadow: var(--shadow-sm); margin-bottom: 16px; } .report-section h2 { font-size: 16px; margin-bottom: 14px; } /* Utilitas */ .hidden { display: none !important; } .section-gap { margin-top: 18px; } .section-gap-sm { margin-top: 10px; } .span-full { grid-column: 1 / -1; } /* Textarea seragam untuk form pengaturan (padanan input elips) */ .form-textarea { display: block; width: 100%; margin-top: 4px; padding: 10px 14px; border: 1px solid var(--border); border-radius: 14px; font-family: inherit; font-size: 15px; line-height: 1.55; background: var(--surface); color: var(--text); resize: vertical; outline: none; } .form-textarea:focus { border-color: var(--primary); } /* ---------- Drill-down laporan ---------- */ .drillable { cursor: pointer; transition: background .1s, border-color .1s; } .stat-card.drillable:hover { border-color: var(--primary); box-shadow: var(--shadow-md); } .bar-row.drillable { border-radius: var(--radius-sm); padding: 3px 6px; margin: 0 -6px 7px; } .bar-row.drillable:hover { background: var(--hover); } .trend-day.drillable:hover { background: var(--hover); border-radius: var(--radius-sm); } tr.drillable:hover td { background: var(--hover); } /* Chip filter drill-down di header daftar percakapan */ .filter-chip { border: none; background: var(--primary-soft); color: var(--primary); font-family: inherit; font-size: 13.5px; font-weight: 700; padding: 4px 12px; border-radius: 999px; cursor: pointer; max-width: 100%; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; } .filter-chip:hover { background: var(--primary-soft-2); } .list-header { flex-wrap: wrap; gap: 6px; } /* ---------- Form pengaturan koneksi email ---------- */ .mail-form { display: grid; grid-template-columns: 1fr 1fr; gap: 12px 16px; align-items: end; } .mail-form label { font-size: 14px; font-weight: 600; color: var(--text-2); } .mail-form input[type="text"], .mail-form input[type="number"], .mail-form input[type="email"], .mail-form input[type="password"] { display: block; width: 100%; margin-top: 4px; height: var(--control-h-sm); padding: 0 14px; border-radius: var(--radius-pill); border: 1px solid var(--border); background: var(--surface); color: var(--text); font-family: inherit; font-size: 15px; outline: none; } .mail-form input:focus { border-color: var(--primary); } .mail-form .mail-select { width: 100%; margin-top: 4px; display: block; } .mail-form .mail-check { align-self: center; padding-top: 14px; } .mail-actions { grid-column: 1 / -1; display: flex; justify-content: flex-end; gap: 8px; padding-top: 4px; border-top: 1px dashed var(--border); margin-top: 4px; } .report-view code { background: var(--hover); border-radius: 4px; padding: 1px 5px; font-size: 13.5px; } @media (max-width: 640px) { .mail-form { grid-template-columns: 1fr; } } /* ---------- Panel KPI ---------- */ .kpi-header { display: flex; justify-content: space-between; align-items: center; margin-bottom: 14px; } .kpi-header h2 { margin-bottom: 0; } .kpi-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(190px, 1fr)); gap: 12px; } .kpi-card { border: 1px solid var(--border); border-left: 3px solid var(--border-strong); border-radius: var(--radius-sm); padding: 14px; background: var(--bg); } .kpi-card.kpi-met { border-left-color: var(--success); } .kpi-card.kpi-miss { border-left-color: var(--danger); } .kpi-head { display: flex; justify-content: space-between; gap: 8px; margin-bottom: 8px; } .kpi-label { font-size: 14px; font-weight: 700; color: var(--text-2); } .kpi-status { font-size: 12.5px; font-weight: 700; color: var(--text-3); white-space: nowrap; } .kpi-met .kpi-status { color: var(--success); } .kpi-miss .kpi-status { color: var(--danger); } .kpi-value { font-size: 26px; font-weight: 800; letter-spacing: -.4px; } .kpi-value small { font-size: 14px; font-weight: 600; color: var(--text-3); } .kpi-target { font-size: 13.5px; color: var(--text-3); margin: 2px 0 10px; } .kpi-bar { height: 6px; background: var(--hover); border-radius: 999px; overflow: hidden; } .kpi-fill { height: 100%; border-radius: 999px; background: var(--border-strong); } .kpi-met .kpi-fill { background: var(--success); } .kpi-miss .kpi-fill { background: var(--danger); } /* Form ubah target KPI */ .kpi-form { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; margin-top: 16px; padding-top: 16px; border-top: 1px dashed var(--border); } .kpi-form label { font-size: 14px; font-weight: 600; color: var(--text-2); } .kpi-form input { display: block; width: 100%; margin-top: 4px; height: var(--control-h-sm); padding: 0 14px; border-radius: var(--radius-pill); border: 1px solid var(--border); background: var(--surface); color: var(--text); font-family: inherit; font-size: 15px; outline: none; } .kpi-form input:focus { border-color: var(--primary); } .kpi-form-actions { grid-column: 1 / -1; display: flex; justify-content: flex-end; gap: 8px; } @media (max-width: 640px) { .kpi-form { grid-template-columns: 1fr; } } /* Dua kolom laporan berdampingan (agent + kanal/tag) */ .report-grid-2 { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; } @media (max-width: 900px) { .report-grid-2 { grid-template-columns: 1fr; } } /* Grafik kolom tren harian (murni CSS, tanpa library) */ .trend { display: flex; align-items: flex-end; gap: 6px; height: 130px; } .trend-day { flex: 1; display: flex; flex-direction: column; align-items: center; gap: 6px; height: 100%; min-width: 0; } .trend-cols { flex: 1; display: flex; align-items: flex-end; gap: 3px; width: 100%; justify-content: center; } .trend-col { width: 38%; max-width: 16px; border-radius: 4px 4px 0 0; min-height: 2px; } .trend-col.created { background: var(--primary); } .trend-col.closed { background: var(--success); } .trend-label { font-size: 11.5px; color: var(--text-3); white-space: nowrap; } .trend-legend { display: flex; gap: 16px; margin-top: 10px; font-size: 14px; color: var(--text-2); } .trend-legend .dot { display: inline-block; width: 10px; height: 10px; border-radius: 3px; margin-right: 5px; } .trend-legend .dot.created { background: var(--primary); } .trend-legend .dot.closed { background: var(--success); } /* Tabel performa agent */ .agent-table { width: 100%; border-collapse: collapse; font-size: 15px; } .agent-table th { text-align: left; font-size: 13px; text-transform: uppercase; letter-spacing: .5px; color: var(--text-3); padding: 6px 8px; border-bottom: 1px solid var(--border); } .agent-table td { padding: 9px 8px; border-bottom: 1px solid var(--row-line); } .agent-table .num { text-align: right; font-variant-numeric: tabular-nums; } .agent-table td:first-child { display: flex; align-items: center; gap: 8px; } .avatar-xs { width: 24px; height: 24px; font-size: 11.5px; } .bar-row { display: flex; align-items: center; gap: 10px; margin-bottom: 10px; font-size: 14.5px; } .bar-row .bar-label { width: 130px; color: var(--text-2); flex-shrink: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; } .bar-row .bar-track { flex: 1; height: 10px; background: var(--hover); border-radius: 999px; overflow: hidden; } .bar-row .bar-fill { height: 100%; border-radius: 999px; background: var(--primary); } .bar-row .bar-val { width: 32px; text-align: right; font-weight: 700; color: var(--text-2); } /* ---------- 11. Modal & toast ---------- */ .modal-backdrop { position: fixed; inset: 0; background: rgba(15, 23, 42, .5); backdrop-filter: blur(2px); display: flex; align-items: center; justify-content: center; z-index: 50; padding: 20px; } .modal-backdrop.hidden { display: none; } .modal { background: var(--surface); border-radius: 14px; padding: 24px; width: 460px; max-width: 100%; max-height: calc(100vh - 60px); overflow-y: auto; box-shadow: var(--shadow-lg); } .modal h2 { font-size: 20px; margin-bottom: 18px; letter-spacing: -.2px; } .modal label { display: block; font-size: 14.5px; font-weight: 600; margin-bottom: 14px; color: var(--text-2); } .modal label .muted { font-weight: 400; color: var(--text-3); } .modal input[type="text"], .modal input[type="email"], .modal select, .modal textarea { display: block; width: 100%; margin-top: 5px; padding: 9px 16px; border-radius: var(--radius-pill); border: 1px solid var(--border); font-family: inherit; font-size: 15px; outline: none; transition: border-color .12s, box-shadow .12s; } /* Textarea tidak bisa elips penuh — pakai sudut membulat besar */ .modal textarea { border-radius: 16px; } .modal input:focus, .modal select:focus, .modal textarea:focus { border-color: var(--primary); box-shadow: 0 0 0 3px var(--primary-soft-2); } .checkbox-row { display: flex; align-items: center; gap: 8px; font-weight: 400 !important; } .checkbox-row input { width: auto !important; margin: 0 !important; display: inline !important; accent-color: var(--primary); } .modal-actions { display: flex; justify-content: flex-end; gap: 8px; margin-top: 18px; } .toast { position: fixed; bottom: 24px; left: 50%; transform: translateX(-50%); background: var(--toast-bg); color: #fff; padding: 10px 22px; border-radius: 999px; font-size: 15px; font-weight: 500; z-index: 100; box-shadow: var(--shadow-lg); animation: toast-in .2s ease; } @keyframes toast-in { from { opacity: 0; transform: translate(-50%, 10px); } } /* ---------- Menu profil di topbar ---------- */ .profile-wrap { position: relative; } .profile-btn { display: inline-flex; align-items: center; gap: 9px; height: var(--control-h); padding: 0 14px 0 6px; border: 1px solid var(--border); border-radius: var(--radius-pill); background: var(--surface); color: var(--text); font-family: inherit; cursor: pointer; transition: background .12s, border-color .12s; } .profile-btn:hover { background: var(--hover); border-color: var(--border-strong); } .profile-name { font-size: 15px; font-weight: 600; } .profile-btn .icon-sm { color: var(--text-3); } .profile-menu { position: absolute; top: calc(100% + 8px); right: 0; z-index: 120; width: 268px; padding: 6px; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: var(--shadow-lg); } .profile-head { display: flex; align-items: center; gap: 10px; padding: 10px 10px 12px; border-bottom: 1px solid var(--border); margin-bottom: 6px; } .profile-head > div { flex: 1; min-width: 0; } .profile-head-name { font-family: var(--font-display); font-weight: 700; font-size: 15px; } .profile-head-mail { font-size: 13px; color: var(--text-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; } .profile-item { display: flex; align-items: center; gap: 10px; width: 100%; padding: 9px 10px; border: none; border-radius: var(--radius-sm); background: none; color: var(--text-2); font-family: inherit; font-size: 14.5px; font-weight: 500; text-align: left; text-decoration: none; cursor: pointer; } .profile-item:hover { background: var(--hover); color: var(--text); } .profile-item.danger { color: var(--danger); } .profile-item.danger:hover { background: var(--danger-soft); } .profile-sep { height: 1px; background: var(--border); margin: 6px 4px; } /* Pemilih tema warna di menu profil */ .accent-row { padding: 8px 10px 10px; } .accent-label { font-size: 12.5px; font-weight: 600; color: var(--text-3); text-transform: uppercase; letter-spacing: .5px; margin-bottom: 8px; } .accent-swatches { display: flex; gap: 8px; flex-wrap: wrap; } .accent-dot { width: 24px; height: 24px; border-radius: 50%; border: 2px solid transparent; outline: 1px solid var(--border); outline-offset: 1px; cursor: pointer; padding: 0; transition: transform .12s; display: inline-flex; align-items: center; justify-content: center; color: #fff; } .accent-dot:hover { transform: scale(1.12); } .accent-dot.active { outline-color: var(--primary); outline-width: 2px; } .accent-dot .icon-sm { width: 12px; height: 12px; } /* ---------- Aksi massal ---------- */ .conv-item { position: relative; } .bulk-check { position: absolute; top: 16px; left: 4px; width: 15px; height: 15px; accent-color: var(--primary); cursor: pointer; opacity: 0; transition: opacity .12s; } .conv-item:hover .bulk-check, .conv-item.bulk-on .bulk-check { opacity: 1; } .conv-item.bulk-on { background: var(--primary-soft); } .bulk-bar { width: 100%; display: flex; align-items: center; gap: 6px; flex-wrap: wrap; margin-top: 8px; padding-top: 10px; border-top: 1px dashed var(--border); } .bulk-count { font-size: 13.5px; font-weight: 700; color: var(--primary); margin-right: auto; } /* Tombol muat bertahap di akhir daftar */ .load-more { padding: 14px; text-align: center; } /* ---------- Lampiran keluar di composer ---------- */ .attach-row { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; } .attach-row:empty { display: none; } .attach-row .attach-chip button { background: none; border: none; cursor: pointer; color: var(--text-3); display: inline-flex; padding: 0; } .attach-row .attach-chip button:hover { color: var(--danger); } /* Balasan terjadwal di thread */ .msg.scheduled { border-left: 3px solid var(--warning); border-style: dashed; background: var(--warning-soft); } .msg.scheduled .msg-body { color: var(--text-2); } /* ---------- Editor artikel KB ---------- */ .kb-cat { font-size: 13px; text-transform: uppercase; letter-spacing: .5px; color: var(--text-3); margin: 16px 0 6px; } .kb-row { display: flex; align-items: center; gap: 10px; padding: 9px 0; border-bottom: 1px solid var(--row-line); } .kb-row-title { flex: 1; text-align: left; background: none; border: none; font-family: inherit; font-size: 15px; font-weight: 600; color: var(--text); cursor: pointer; padding: 0; } .kb-row-title:hover { color: var(--primary); } .kb-row.kb-draft .kb-row-title { color: var(--text-3); } .kb-views { font-size: 13px; color: var(--text-3); white-space: nowrap; } /* ---------- Command palette ---------- */ .palette-backdrop { position: fixed; inset: 0; z-index: 150; background: rgba(15, 23, 42, .5); backdrop-filter: blur(2px); display: flex; align-items: flex-start; justify-content: center; padding-top: 12vh; } .palette { width: 620px; max-width: calc(100vw - 32px); background: var(--surface); border: 1px solid var(--border); border-radius: 16px; box-shadow: var(--shadow-lg); overflow: hidden; } .palette input { width: 100%; border: none; outline: none; padding: 18px 22px; font-family: inherit; font-size: 17px; background: var(--surface); color: var(--text); border-bottom: 1px solid var(--border); } .palette ul { list-style: none; max-height: 380px; overflow-y: auto; } .palette li { display: flex; align-items: center; gap: 10px; padding: 11px 22px; font-size: 15px; color: var(--text-2); cursor: pointer; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; } .palette li.active { background: var(--primary-soft); color: var(--primary); font-weight: 600; } .palette li.palette-empty { color: var(--text-3); cursor: default; } kbd { display: inline-block; padding: 2px 8px; border: 1px solid var(--border); border-bottom-width: 2px; border-radius: 6px; background: var(--bg); font-family: inherit; font-size: 13.5px; font-weight: 600; color: var(--text-2); } /* ---------- Kanal WhatsApp ---------- */ /* Badge kanal WA di daftar percakapan */ .badge.ch-wa { background: var(--wa-soft); color: var(--wa-text); } /* Panel pengganti composer untuk percakapan WA: balasan dilakukan langsung di WhatsApp via tautan wa.me */ .wa-panel { border: 1px dashed var(--wa-border); background: var(--wa-bg); border-radius: var(--radius); padding: 16px; display: flex; flex-direction: column; gap: 12px; align-items: flex-start; } .wa-panel p { font-size: 15px; color: var(--text-2); line-height: 1.6; } .wa-no-phone { color: var(--danger) !important; font-weight: 600; } .btn-wa { background: #25d366; border-color: #25d366; color: #fff; text-decoration: none; } .btn-wa:hover { background: #1eb958; border-color: #1eb958; color: #fff; } /* ---------- Kartu notifikasi pesan masuk ---------- */ #notif-stack { position: fixed; top: 12px; right: 12px; z-index: 200; /* di atas topbar & modal agar selalu terlihat */ display: flex; flex-direction: column; gap: 10px; width: 320px; max-width: calc(100vw - 24px); } .notif { display: flex; gap: 12px; align-items: flex-start; background: var(--surface); border: 1px solid var(--border); border-left: 3px solid var(--primary); border-radius: var(--radius); box-shadow: var(--shadow-lg); padding: 12px 14px; cursor: pointer; animation: notif-in .25s ease; } .notif:hover { border-color: var(--primary); } .notif-icon { font-size: 24px; } .notif-body { flex: 1; min-width: 0; } .notif-title { font-size: 13px; font-weight: 700; color: var(--primary); text-transform: uppercase; letter-spacing: .5px; } .notif-from { font-size: 15.5px; font-weight: 700; margin-top: 2px; } .notif-subject { font-size: 14.5px; color: var(--text-2); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; } .notif-close { background: none; border: none; color: var(--text-3); cursor: pointer; font-size: 15px; padding: 2px; } .notif-close:hover { color: var(--text); } @keyframes notif-in { from { opacity: 0; transform: translateX(20px); } } /* ---------- 12. Responsif ---------- */ /* Layar lebar: kolom ikut melebar + padding lebih lega agar tidak terasa sempit; isi thread & composer dipusatkan (ala Help Scout) supaya tidak menempel di kiri dengan ruang kosong besar di kanan. */ @media (min-width: 1440px) { .sidebar { width: 252px; } .conv-list-pane { width: 412px; } .customer-col { width: 304px; padding: 24px 20px; } .list-header { padding: 18px 20px; } .conv-item { padding: 16px 20px; } .folders li { padding: 10px 14px; } .folders { padding: 10px; } .mailbox-select { padding: 0 16px 14px; } .detail-header { padding: 16px 32px; } .thread { padding: 28px 32px; gap: 16px; } .composer { padding: 12px 32px 20px; } .composer textarea { min-height: 104px; } /* Kolom baca terpusat dengan lebar nyaman */ .msg, .thread-event { width: 100%; max-width: 840px; margin-left: auto; margin-right: auto; } .composer-tabs, .composer textarea, .composer-actions, .wa-panel { width: 100%; max-width: 840px; margin-left: auto; margin-right: auto; } .composer-tabs { margin-bottom: 8px; } .detail-title-row, .detail-controls { max-width: 1040px; } } @media (min-width: 1800px) { .conv-list-pane { width: 456px; } .customer-col { width: 328px; } .msg, .thread-event, .composer-tabs, .composer textarea, .composer-actions, .wa-panel { max-width: 900px; } .report-view { max-width: 1280px; margin: 0 auto; width: 100%; } } /* Tablet lebar: panel pelanggan menyempit */ @media (max-width: 1250px) { .customer-col { width: 232px; } .conv-list-pane { width: 320px; } } /* Tablet: panel pelanggan disembunyikan */ @media (max-width: 1050px) { .customer-col { display: none; } .sidebar { width: 196px; } } @media (max-width: 860px) { .conv-list-pane { width: 272px; } .sidebar { width: 176px; } .agent-switch label { display: none; } } /* HP: layout satu kolom, pola master-detail. - Default: daftar percakapan tampil penuh, panel detail disembunyikan. - body.show-detail (di-set saat percakapan dibuka): detail tampil penuh, tombol ← Kembali muncul untuk balik ke daftar. - Sidebar berubah menjadi bar folder horizontal yang bisa digulir. */ @media (max-width: 700px) { .topbar { padding: 0 12px; gap: 8px; height: 56px; } .brand-name { display: none; } .search-wrap { max-width: none; min-width: 0; } .search-wrap input { padding: 0 12px; } .btn-new-label { display: none; } /* tombol baru cukup ikon + */ #btn-new { width: var(--control-h); padding: 0; flex-shrink: 0; font-size: 20px; } .agent-switch select { max-width: 104px; padding: 0 10px; } .topbar-right { gap: 8px; flex-shrink: 0; } .layout { flex-direction: column; } .sidebar { width: 100%; flex-direction: row; align-items: center; gap: 8px; padding: 8px 12px; overflow-x: auto; overflow-y: hidden; border-right: none; border-bottom: 1px solid var(--border); flex-shrink: 0; } .mailbox-select { padding: 0; flex-shrink: 0; } .mailbox-select select { width: auto; } .folders { display: flex; gap: 4px; padding: 0; border-top: none; } .folders li { white-space: nowrap; padding: 8px 12px; flex-shrink: 0; } .folders .nav-report { margin-top: 0; border-top: none; padding-top: 8px; border-radius: var(--radius-sm); } .conv-list-pane { width: 100%; flex: 1; border-right: none; } .detail-pane { display: none; } body.show-detail .conv-list-pane { display: none; } body.show-detail .detail-pane { display: flex; } body.report-mode .detail-pane { display: flex; } .btn-back { display: inline-flex; flex-shrink: 0; } .msg { max-width: none; } .detail-header { padding: 12px 14px; } .detail-controls select { max-width: 136px; } .thread { padding: 14px; } .composer { padding: 10px 14px 14px; } .report-view { padding: 16px; } /* Target sentuh lebih nyaman */ .conv-item { padding: 14px; } .btn { min-height: 40px; } .btn-sm, .btn-back { min-height: 34px; } }